Refund and Return Policy

At KYRAGIFTS LLC, your satisfaction is our top priority. We take pride in offering high-quality books, board games, and mugs, and we’re committed to ensuring you’re delighted with your purchase. If something isn’t quite right, our straightforward refund and return policy is designed to make things easy for you. Shop with confidence at kyragifts.online knowing we’ve got you covered.

Our Return Policy

We offer a 30-day return window for eligible items, starting from the date you receive your order. To qualify for a return or refund:

  • Condition: Items must be unused, in their original packaging, and in the same condition as when received.
  • Proof of Purchase: Please include your order number or receipt with your return.
  • Eligible Products: Books, board games, and mugs are eligible for return unless marked as final sale.

How to Initiate a Return

  1. Contact Us: Reach out to our friendly team at giangvst277@gmail.com or call +84 972 141 360 to request a return. Provide your order number and a brief reason for the return.
  2. Receive Instructions: We’ll provide a return shipping address and instructions. Returns should be sent to:
    KYRAGIFTS LLC
    30 N Gould St Ste N, Sheridan, WY 82801, USA
  3. Ship the Item: Package the item securely and ship it back within 14 days of receiving return approval. Customers are responsible for return shipping costs unless the item is defective or incorrect.
  4. Refund Processing: Once we receive and inspect your return, we’ll process your refund within 5–7 business days to your original payment method.

Refunds for Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, we’ll cover the return shipping costs and provide a full refund or replacement, based on your preference. Contact us within 7 days of delivery to report the issue, and we’ll handle it promptly.

Non-Returnable Items

  • Gift cards
  • Items marked as final sale
  • Used or damaged items not reported within the 7-day defect window

Why Shop with KYRAGIFTS?

Our customer-first approach means we’re here to make things right. We carefully inspect every book, board game, and mug before it ships, but if something doesn’t meet your expectations, our team is ready to assist with care and efficiency. Your trust in us drives our commitment to excellence.

Have Questions?

We’re here to help! Contact our dedicated support team at:

Shop now at KYRAGIFTS and experience the peace of mind that comes with our hassle-free return policy. Find the perfect gift today and let us bring joy to your gifting journey!